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JTC Education App Support 

How do I top-up my credit?

Only Parent/Guardian users have the ability to top-up their credit. Navigate to the 'Balance' page and click on the 'Top-up' button. From here you can select one of our promotional packages for extra credit or you can make a quick top-up for any amount. Enter your payment details at our payment gateway and credit will be added to your account. 

How do I book a lesson? 

Please note that Parent-users may always book a lesson, but Student-users may only book a lesson if connected to a Parent who has allowed them to use their balance to book. 

Users may navigate to the 'Book a Lesson' quick-navigation tab and select the level and subject they would like to book a lesson for. They should then click proceed and select from the available dates and times. Afterwards, users will be able to choose if they would like to book the slot as a 'Weekly-recurring' lesson or not. Weekly-recurring requests reserve the slot at the same time every week, and, provided a user has sufficient balance, the following week's lesson will be automatically confirmed and charged at the end of the previous week's lesson. 

Note that sending a lesson request does not mean a lesson is confirmed yet. Your tutor will need to confirm the lesson and the lesson status will change to 'confirmed' in your 'My Lessons' tab upon this happening. 

 

How do I cancel a lesson? 

 

Click on the lesson box in the 'My Lessons' page. Scroll down and you will see an option to cancel your booking. You will always be refunded in full to your wallet unless the booking has been confirmed by your tutor and is due to start in less than 24 hours.

 

What happens if my tutor is not confirming  a lesson? 

If your tutor is not confirming a lesson you may consider sending them an email to chase them up. If they are not responding, don't worry, you can click on the associate lesson box in 'My Lessons' and cancel the request to be refunded in full. If the lesson is still not confirmed at the lesson start-time it will be automatically cancelled and you will be refunded. 

How do I connect to my child/parent? 

In the main menu tab select Manage Children / Manage Parent. Ensure the user you would like to connect with has signed up as the correct type of user and add them to your account. Once they accept your accounts will be connected. Parents will hence be able to allow Students to use their credit to book lessons, or can book on behalf of their children adding them to each lesson of interest. 

For all further support please email us at app@jtceducation.com