Cancellations and rescheduling
- Classes can only be cancelled or rescheduled if all group members agree and notify us at least 24 hours before the lesson start-time. Families are kindly asked to coordinate this agreement directly with one another, as JTC Education and the tutor are not able to arrange or confirm cancellations on behalf of the group.
- If the class takes place as scheduled, a recording will be shared with any students who are unable to attend and notify us accordingly ahead of the lesson start time.
Payments and fee adjustments
- Group lesson fees are based on the number of students in the group. If a student leaves or joins a group, the lesson fee will be recalculated to reflect the updated group size.
- If a required payment from a group member is not received by the agreed payment deadline, the student may need to leave the group. In such cases, lessons may be cancelled, refunded, or repriced in line with the revised group size.
- Where possible, any change to the fee structure will be applied from the next invoice only.
Splitting into private lessons
- If students within a group wish to continue working separately, the original group slot will remain with the student who did not choose to leave.
- If the decision to part ways is mutual, priority to keep the slot will be given to the student who originally held it, unless the families agree on a different arrangement.
Adding new students to a group
- If the group was set up privately (for example, friends who joined together), all families must be in agreement for a new student to join. Fees will be adjusted accordingly.
- If the group was arranged by JTC Education, we and the tutor will decide together if it’s a good fit for another student to join.
See our full Terms of Service.
